Mugstaire Return & Exchange Policy

At Mugstaire, we want you to love your new purchase. If for any reason you are not fully satisfied, we are happy to offer returns or exchanges under the following conditions:

Returns:

1. Eligibility for Returns:

   • Items must be returned within 14 days from the date of delivery.
   • The product must be unworn, undamaged, and in its original packaging with all tags attached.
   • Custom-made, personalized, or final sale items are not eligible for returns.

2. How to Initiate a Return:

   • To begin the return process, please email us at support@mugstaire.com with your order number and reason for return.
   • Once approved, we will provide you with the return shipping address.

3. Return Shipping:

   • Customers are responsible for the cost of return shipping unless the item received was damaged or incorrect.
   • We recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost or stolen items during return transit.

4. Refund Process:

   • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
   • If approved, the refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.